IT Operations Support Senior Associate

Skills Required

IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support

Experience Required

The successful candidate will have or be willing to quickly learn the following:

• Microsoft Windows and Linux server administration experience
• Cisco routers and switches experience, including basic staging, troubleshooting and cabling
• Cisco software-defined architecture (SDA) troubleshooting and implementation experience
• Microsoft SharePoint, Azure / InTune, and Active Directory / ADFS experience
• VMWare vSphere experience
• Microsoft Windows client OS experience
• Microsoft Office365 experience
• Apple iOS, iPhones, iPads experience
• Android device experience
• Computer, printer, handheld terminal, monitor, and other peripheral support experience

Experience Preferred

Desired, but not required; qualifications, degrees, experiences Plant floor manufacturing experience

• Plant floor automation (Rockwell Control systems, PLCs, etc)
• PowerShell scripting
• 4-year undergraduate degree

Education Required

High School Diploma / GED

Education Preferred

Bachelor's Degree

Additional Information

¿ Responsibilities

• Support a multi-shift operation in a manufacturing plant
• Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary
• Provide technical support (IT Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout a manufacturing space
• Interface with corporate IT and business owners to prioritize improvement efforts
• Support Plant Floor Systems / Corporate teams in resolving incidents; provide triage, execute business continuity plans, support escalations, and provide “hands and feet” support with our international support team (DBA, Server Operations, Ops Control, Network Operations, etc)
• Focus on the integration / long term maintenance of applications and hardware
• Assist the Site IT Manager with managing assignments and workload
• Develop, maintain, and share accurate support documentation
• Support of local network equipment in a Cisco based environment
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment