Systems Administrator

Essential Position Functions

• Administer server systems to ensure their continued operations through physical inspection and proactive review of application logs and system consoles
• Research warnings, errors, and reported issues to determine the root cause, prepare action plans, participate in peer reviews, and document, test, and implement solutions
• Work to revise and streamline processes as needed
• Respond to requests and incidents in the designated queue of the problem management system
• Coordinate support and repair efforts with vendors and on-site personnel
• Implement new server systems according to documented plans and published change control processes
• Provide mentorship and training to technicians and promote an atmosphere of knowledge-sharing
• Document new processes and update existing documentation
• Develop recommendations for enhancing approaches for support services
• Develop and manage effective working relationships with other departments, groups, and personnel
• Design and plan implementations of projects based on customer requirements, best practices, and vendor recommendations
• Provide a minimum of bi-weekly status report updates for current projects
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
• All work responsibilities are subject to having performance goals and/or targets established

Required Knowledge and skills

• Strong interpersonal and customer service skills
• Excellent verbal and written communication skills
• Demonstrable skill set in server systems support and troubleshooting methodologies
• Ability to demonstrate initiative, exercise good judgment, and exhibit business savvy orientation
• Strong conceptual, analytical, judgment, and communication abilities
• Thorough knowledge of current technology solutions for the Internet, hand held devices, personal computers, and networks
• Team-Oriented and collaborative:
• Proven experience working in team settings, with the ability to communicate clearly, collaborate on projects, and contribute to a positive team dynamic
• Skilled in collaborating with colleagues, sharing knowledge, and supporting team members to drive projects to successful completion
• Communication Across Departments: Exceptional ability to communicate and collaborate with multiple teams and departments to ensure project alignment and success