Technology Specialist - IT Service, Support and Operations | Enterprise Package processes | MS CRM Package Evaluation Process

Pay Rate Range

$ 51 - 53/hr.

Job Description

Nice to have skills

Exposure to Adaptive Cards, Teams app integrations, SharePoint Online, and Microsoft 365 extensibility. Exposure to Power Platform CLI, Power Platform Pipelines, GitHub Actions, or deployment automation practices.

Advanced knowledge of Microsoft Fabric LakehouseWarehouse concepts, OneLake, Dataflows Gen2, governance, data quality, lineage, and accesscontrol patterns. Exposure to GitHub Copilot, GitHub Copilot Enterprise, Copilot extensions, MCPbased integrations, agent evaluation harnesses, and

Handson experience delivering productionready Copilot Studio solutions or enterprise conversational AI applications.Strong working knowledge of Cowork, Power Platform, including Power Apps, Power Automate, Dataverse, custom connectors, Power Platform solutions, environment management, connection references, and ALM.Strong understanding of Generative AI, LLM concepts, prompt engineering, RAG, grounding, agent orchestration, and AI response evaluation.Working knowledge of AIdriven analytics, including Power BI, Microsoft Fabric, semantic models, DAX, SQL analytics, dashboards, natural language QA, AIassisted insights, anomaly detection, and data storytelling.Experience integrating enterprise systems using REST APIs, Microsoft Graph, custom connectors, authentication patterns, and Microsoft 365 services.Knowledge of security, governance, and observability practices, including DLP policies, connector governance, OAuth 2.0, RBAC, managed identitiesservice principals, Application Insights, Azure Monitor, Copilot analytics, logging, and production support.Ability to define and execute test cases for agent conversations, topics, actions, response quality, groundedness, regression testing, UAT support, and production readiness validation.Ability to create technical design, integration, deployment, and support documentation.

Minimum years of experience

8-10 years