Front Office Application Support – Rates & Credit

JOB DESCRIPTION

Front Office Application Support – Rates & Credit

Job Experience Level

Senior (10+ Years)

Work Location

Hybrid

Location

277 Park Avenue, New York, NY 10172

Pay Rate

$69.07/hr W2

Duration

12 Months

Role Description

Responsible for the stability, support, and continuous improvement of technology platforms supporting Rates and Credit trading businesses. The role serves as the primary liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions to ensure reliable operation of critical trading, pricing, risk, P&L, and electronic execution platforms.

The position combines hands-on production support, platform ownership, incident and problem management, change and release management, disaster recovery, project delivery, and business engagement, with a strong focus on maintaining a high-availability trading environment.

Key Responsibilities

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
• Manage and resolve production incidents, coordinating with development, infrastructure, networking, market data vendors, and business users.
• Lead root-cause analysis and drive corrective actions following production issues.
• Ensure adherence to support procedures, escalation protocols, and operational controls.
• Participate in 24x7/on-call support based on business requirements.
• Act as a primary technology contact for traders, Sales, Middle Office, and Operations teams.
• Partner with business stakeholders to understand requirements, prioritize production enhancements, and identify automation opportunities.
• Communicate postmortems, platform status, incidents, project updates, and operational risks to senior management and business leadership.
• Produce regular operational and service-level reports for stakeholders.
• Monitor electronic order flow, trade execution performance, and connectivity health.
• Coordinate onboarding activities with trading venues, brokers, vendors, and counterparties.
• Coordinate testing, release planning, deployment activities, and post-implementation validation.
• Ensure production readiness and operational supportability of new releases.
• Maintain strong operational controls across supported platforms.
• Support audit, compliance, and user access review activities.
• Document support procedures, recovery processes, and system dependencies.
• Identify operational risks and implement preventive controls to improve platform resilience.

Preferred Qualifications

• 8+ years of Front Office application support experience.
• Experience supporting Rates and Credit / Fixed Income products.
• Familiarity with electronic execution venues and market data platforms.
• Working knowledge of SQL, scripting, monitoring tools, and troubleshooting.
• Experience with regulatory and control frameworks applicable to Front Office Technology organizations.
• Strong incident management and problem-solving skills.
• Experience with real-time debugging and troubleshooting.
• Experience creating dashboards and generating stability reports.
• Strong communication and stakeholder management skills.
• Analytical and proactive mindset with ownership of issue resolution.
• Ability to work on-call and participate in scheduled rotations for system support and maintenance.

Technical Skills

Monitoring Tools

Prometheus, Grafana, LogicMonitor, eG, Geneos/ITRS or related tools

Job Schedulers

AutoSys

Databases

MSSQL, SQL Server, Oracle

Application Support

Application Performance Monitoring, Log Analysis

ITIL Processes

Incident Management, Problem Management, Change Management

Scripting & Automation

Python, Bash, PowerShell