Telecommunications Engineer - CCNA VOICE

Job Description

• Extensive knowledge and experience of IP Telephony and Unified Communications design, configuration, and troubleshooting
• Extensive knowledge and experience with Cisco Unified Communications Manager, Cisco Unity Messaging, Cisco Unified Contact Center, Skype for Business (formerly Lync) as well as Polycom video conferencing room
• In-depth experience with multi-site, IP telephony and unified communications rollouts and migrations
• Experience migrating/integrating legacy PBX infrastructure to unified communications
• Quality Of Service understanding and configuration, able to customize across all Cisco platforms to support Voice, Video, and selected applications
• Experience deploying SIP trunking; both internally and externally hosted
• In-depth knowledge of Microsoft Lync
• Strong knowledge of the Cisco ISR G2 and G3 platforms, Nexus and UCS B/C series servers
• Design and implement of voice and video network infrastructures.
• Responsible for tier 2/3 troubleshooting.
• Design and deploy necessary controls to insure the network meets service levels.
• Troubleshooting, and on call rotation.

Qualifications

• B.S in Information Systems, engineering or equivalent with at least 6 years of related experience; additional years of experience may be substituted for formal degree
• Cisco CCNA Voice certification
• Project related experience in the planning, design, rollout and support for mid - large enterprise unified communications initiatives
• Strong Cisco and Microsoft UCC knowledge operating in a global environment
• In-depth knowledge of the various UCC technologies including IP Telephony, Instant Messaging/Presence, Video Conferencing, Web Conferencing
• Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication.
• Process-oriented and able to work as a team
• Strong problem-solving and trouble-shooting skills
• Cisco routing and switching experience, including LAN/WAN/Security architecture
• Ability to work in fast paced environments and adapt quickly to changing situations
• Must be able to effectively handle stressful situations
• Strong communication skills
• Solid documentation experience with Visio, Word, Excel
• Ambitious and goal oriented, with initiative to work until job is complete
• Must be able to obtain a US Security Clearance

Preferred Additional Skills

• Cisco CCNP Collaboration certificate or equivalent experience
• ITIL Foundations v3 certification

All your information will be kept confidential according to EEO guidelines.