IT, Intern - Technical Support (October Intake)

Responsibilities

• Enlightening the burden of the team.
• Generating the reports for store & HQ.
• Amending the existing scripts.
• Dealing with users regarding the system.
• Setting up some window securities & hardware.
• Monitor PRTG tool (broadband status) - perform 1st level support and if still broadband down, report to ISP, and follow up until link is up.
• Shadowing morning shifter helpdesk assist on handling IT portal tickets.
• Response issues\concern raised thru support WhatsApp groups (Vendor \ HQ IT).

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in fields related to Computer Science (IT).
• Minimum CGPA of 3.0.
• Able to commit at least 3 to 6 months. Students in their last semester are encouraged to submit their applications.
• Proficiency in Microsoft Excel and PowerPoint.
• Basic SQL knowledge is required.