Service Desk Specialist II

Referral Details

We greatly appreciate your referral, and we look forward to reviewing the qualifications of the candidate you've recommended.

Here's a brief overview of the process

After you've completed this referral form, your recommended candidate will be directed to apply for the specific role through our website. This step is crucial for Wipfli to remain compliant with federal laws and to ensure a fair and transparent selection process. Once their application is received, our Talent Acquisition team will evaluate their qualifications, including how well they align with the requirements of the role and the broader needs of our organization. Your referred candidate will remain in our candidate database for future opportunities, offering them additional chances to become part of our team. As the referrer, your role in the recruitment process is to bring potential talent to our attention. We ask that you refrain from discussing updates on the candidate's status, out of respect for their personal consideration. Our Talent Acquisition team will provide you with a final update once the candidate has been informed of their application status. Throughout this process, we may reach out to you with questions or additional information to ensure a seamless and effective referral experience. Thank you for your invaluable contribution to our recruitment efforts, and we sincerely appreciate your understanding and support throughout this process.

If you would like to read more about referral bonus eligibility, please visit

InSite

https://wipflillp.sharepoint.com/sites/WipfliAssociateHandbook/SitePages/Associate-Referral-Bonus-Program.aspx

Responsibilities

Responsibilities

- Provide excellent customer service support to clientsfor Wipfli-supported hardware and software issues of low to moderate complexity - Resolve issues in accordance withService Desk procedures - Develop and maintain general knowledge of major client systems including support policies and procedures - Assist other specialists or support staff through system knowledge transfer and training - Research and respond to escalated issues and escalate further as applicable

Knowledge, Skills and Abilities

Required Qualifications

- High School Diploma or an equivalent combination of education and experience - 2+ years of service deskexperience - Strong customer service background and demonstratedproblem-solving skills - Experience supporting computer systems, hardware, and software including Windows Operating System and Microsoft Office products - Hardware maintenance, troubleshooting, and repair skills - Available to work shift hours of 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm

CT Preferred Qualifications

- Associates Degree in Information Technology - Prior working experience in a managed services, outsourced IT, or consulting environment - Technical proficiency in relevant operating systems and applications such as Office 365, Azure, Intune, etc. - Understanding of ITIL concepts - Familiarity with government controls and regulations relevant to technology environments Carly Seidl, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect! #LI-hybrid #LI-CS1

Additional Details

Additional Details

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.