Lead Associate - Transactional Quality - REF111690U_2026279830 - (Airline Process - Corporate Travel - GDS)Vizag

Quality Monitoring

- Assist in the monitoring of transactions to ensure adherence to quality standards.

• Conduct regular audits and evaluations of transactional processes. Along with Ops Managers, conduct RCAs & define CPAs to mitigate slippage of errors .Drive ‘Reduction in Customer Comebacks.

Data Analysis

- Analyze transaction data to identify trends, issues, and areas for improvement.

• Prepare detailed reports on quality performance and present findings to management.

Process Improvement

- Collaborate with cross-functional teams to implement enhancements in transactional processes.

• Contribute to the development and refinement of quality assurance methodologies.

Training Support

- Assist in the development and delivery of training programs for staff on quality standards and best practices.

• Provide guidance and support to team members on quality-related inquiries.

Compliance Assurance

Ensure that all transactional quality processes comply with relevant regulations and organizational policies.

• Stay informed about industry best practices and regulatory changes.
• Any Graduate/PG/MBA.
• Minimum 2 Years of Work Experience in Travel Quality Assurance or a related area.
• Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.