QA Analyst

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. HedgeServ is a fund administrator that develops technology and applications that are deployed to and used by hedge funds and investment firms. Our technology solution enables our internal operations to work effectively and efficiently, as well as enabling our customers to have industry-leading access to their information. At HedgeServ, we have both internal users and client users of our applications. So the quality of our applications directly impacts both our productivity as well as our perception in the industry. Quality is the responsibility of the whole team. Our technology teams are grouped around specific areas of functionality and are multi-disciplinary.

Responsibilities

Develop a thorough understanding of applications and user workflows in order to: - Give the development team effective, timely feedback on new functionality. The business analyst on the team will provide the primary guidance on new functionality, but we expect programmers and testers on the team to be able to ask insightful questions and participate in discussions around functionality. - Coordinate development of automated test suites. As quality is the responsibility of the team, you will both define scenarios for other team members to automate and build your own automated tests. So you have to be technical enough to work with our existing tools as well as help define enhancements to those tools. - Conduct exploratory testing and efficiently communicate feedback to team so the team can incorporate that feedback to make the application better. - Participate in resolving support issues that are escalated to the team. Review overnight automated test results and do preliminary analysis to guide team members to areas of the application that are the likely cause of failures. Participate in daily standups with application teams to ensure shared understanding of status. Participate in on-going initiatives and discussions around the art of testing, our user experience, and getting better at what we do.

Requirements

Some technical experience within the financial services industry and/or AWS, preferably in a testing role is a plus Functional familiarity with basic financial asset classes, both exchange-traded and over-the-counter Working knowledge with a variety of tools and techniques used in software testing, and a passion to continue to learn more. Experience in Agile Testing a plus. Experience in scripting and executing automated test suites. Experience in conducting Exploratory Testing sessions. Experience in diagnosing, reporting, tracking and resolving application issues. Familiarity with Python or any other object-oriented languages. Ability to communicate clearly in writing, by phone, and in person. Comfortable working in a fast-paced environment. Ability to resolve issues quickly and methodically. At HedgeServ, our people are at the core of everything we do. We aspire to grow and challenge the status quo and it is our high calibre talent that drives our progress. We deliver success with the biggest clients because we have the best people working for us. We're committed to rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities. If you’d like a challenging and rewarding career, we’d love to hear from you. HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients. We work in partnership with each other and our clients; collaboration is at the core of what we do. We work collaboratively, focusing on end-to-end ownership and autonomy in our processes. We share knowledge across our teams and offices to gain expert and diverse views. We develop long-term relationships through investment and commitment to our employees and clients. We communicate in personal, inviting, and authentic ways whether face-to-face or virtually. We empower and trust employees so they can realize their full potential on an individual and organizational level. We leverage our global reach for positive local impacts. We focus on employee health and well-being. We are empathetic and committed to diversity and inclusion. We listen to each other and think about what we want to say and then respond. We embrace corporate social responsibility and our ability to impact and enrichen the lives of our team, their families, our clients, and the world around us. We embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic. We confidently challenge the status quo with respect and positive intent. We offer a leading-edge suite of proprietary technology applications. We rapidly adapt to current information, changing conditions, or unexpected obstacles. We act with vision, agility, and resilience. We listen to each other’s ideas and value diverse perspectives. We are the most experienced team of industry experts. We share our knowledge with each other to make us stronger; we share our knowledge with our clients to make them stronger. There is no question we can’t answer, nor any problem we can’t solve. We cultivate a productive and agile environment which allows us to anticipate our clients’ needs and consistently deliver solutions in real time. We embrace an entrepreneurial spirit while leveraging the resources of a global organization. We scale our resources to meet the requirements of our clients. We foster continuous training and professional development.