IT Systems Analyst & Operations Engineer

MUST-HAVES

• BA/BS degree in Management, Information Systems, or Computer Science
• 5+ year exp in IT managing multiple high priority initiatives
• 3+ years of project management within large scale enterprise initiatives
• Knowledge of IT best practices, industry trends

NICE-TO-HAVES

• Friendly team player
• Experience scaling support for a growing company
• A passion for work that goes beyond a pay check

DESCRIPTION OF DUTIES

• Establish a culture of excellence, trust, and responsibility within the technology operations team that align with our values.
• Worry about scaling: think about how the tech ops team supports the rapidly growing workforce.
• Help generate and maintain the team with tools, best practices, and knowledge.
• Oversee development of IT support knowledge base, user guides, and FAQs.
• Manage development and execution of documented process for communicating outages from the stores & corporate to the company and stores.
• Develop and discuss IT policies across all technology disciplines: devices, applications, AV, telephone, and beyond in collaboration with technology operations.
• Collaborate cross-company with leaders to gather high-level input on IT support improvements and systems policy decisions.
• Monitor ticketing system to ensure timely resolution of issues, identify patterns with repeat problems, and act as escalation point for complex asks.
• Provide input on an IT support program and plan that outlines long-term goals for the technology operations roadmap.
• Drive the team to execute against milestones on their way towards fulfilling these goals and commitments.
• Support both in store technology, (Pin-Pads, Point of Sale, Internet) as well as corporate technology (Procurement of computers, Email Admin, setting up conference lines)

SALARY RANGE $65,000 – $75,000

PERFORMANCE BONUS $0 – $5,000, Bonus Plan

Apply online by clicking on green label "I am Interested"

or call if you have any question however applying online is the best way to apply.

US # 571-403-0435

India # 9999 883 470