Technical Support Specialist | Italian IT Support

Workster is partnering with a leading international technology services provider to recruit **Technical Support Specialists** for an exciting multilingual IT support project based in **Lisbon, Portugal**.

This opportunity is ideal for candidates looking to start or develop a career in IT Support. You’ll join an international technical team providing first-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies. If you have an entry-level technical background, strong communication skills, and enjoy solving problems, this is an excellent opportunity to build your career in a global environment.

#### Your Role

• Provide first-line technical support to business customers via phone, email, and ticketing systems
• Diagnose and troubleshoot hardware, software, network, and connectivity issues
• Log, manage, and prioritize incidents while ensuring agreed service levels are met
• Escalate complex issues to specialized support teams when required
• Perform remote troubleshooting and assist users through screen sharing and remote access tools
• Monitor, update, and follow up on support cases until resolution
• Document incidents accurately and maintain customer records within internal systems
• Collaborate with technical teams and stakeholders to deliver effective solutions
• Deliver a professional customer experience while maintaining high technical standards

#### Your Qualifications

• **Native or fluent level of Italian**
• **English proficiency at C1 level**
• **CompTIA+ certification (or equivalent) or Cisco CCNA certification/training**
• Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Experience with ticketing systems or remote technical support is an advantage
• Strong willingness to learn and develop within the IT field

#### The Offer

• **Hybrid working model** following the onboarding and training period
• Office located in **Alvalade, Lisbon**
• Comprehensive onboarding and technical training
• Opportunity to join an international enterprise IT support project
• Meal allowance
• Private health insurance
• Multicultural and collaborative working environment
• Continuous learning and technical development opportunities
• Career progression within a global technology support organization
• Rotating shift schedule supporting international business operations
• Hands-on experience with enterprise networking and infrastructure technologies