Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking (Nearshore EU)

Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking (Nearshore EU)

Join a nearshore team delivering Dynamics 365 Customer Service for a global corporate & institutional bank — real banking-grade integration work, EU time zone, from Poland.

The role

A leading international bank is scaling its Microsoft Dynamics 365 Customer Service platform across Corporate & Institutional Banking, and building nearshore delivery capacity in Poland. This is a hands-on seat on a live programme — case management, SLAs and omnichannel servicing, integrated into telephony, payments and account systems. You'll work in EU business hours, close to the product and engineering teams.

We are hiring across several seat types and seniorities — pick the one that fits and tell us in your application:

• CRM / D365 Solution Architect — own the end-to-end Dynamics 365 Customer Service and integration architecture; set the patterns, standards and integration blueprint across the estate.

Senior D365 CE Developer — hands-on build lead

C#/plugins, PCF controls, JavaScript, Power Platform and Power Automate; set the technical bar and mentor the team.

Techno-Functional Consultant — bridge functional and technical

case, queue and SLA design and configuration plus plugins, flows and light integration.

• Functional Consultant — configure Customer Service, shape case, queue and SLA design, own requirements-to-solution.
• Integration Engineer — Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) connecting D365 to the bank's service estate.

What you'll do....

• Design and configure Dynamics 365 Customer Service: case management, SLAs, queues, routing, omnichannel, knowledge, Dataverse data model.
• Build on the platform — C#/plugins, PCF controls, JavaScript, Power Automate flows and custom connectors — or lead the functional configuration, depending on your seat.
• Integrate D365 into the wider estate using Azure Integration Services: Logic Apps, Service Bus, API Management, Functions, REST/APIs.
• Wire the platform to telephony/CTI, payments and account systems, and identity providers.
• Work in Agile delivery alongside the bank's product, engineering and business teams.

Requirements

Must have....

• Solid hands-on Dynamics 365 Customer Engagement / Customer Service (case management, SLAs, queues, omnichannel, knowledge, Dataverse).
• One or both of: technical build (C#/plugins, PCF, JavaScript, Power Platform / Power Automate, custom connectors) or functional consulting/configuration.
• Service integration experience — Azure Integration Services (Logic Apps, Service Bus, API Management, Functions) and REST/APIs; integrating D365 to external systems.
• Professional English (working language of the programme).

Nice to have....

• Banking or financial-services domain (corporate / institutional / wholesale).
• Copilot / agentic service in D365.
• Payments standards awareness (ISO 20022 / CBPR+).
• Agile delivery experience; relevant Microsoft certifications.

Location & engagement

• Location: Poland (hybrid)
• Engagement: contract (B2B).
• Rate / salary: to be confirmed.
• You must have the right to work in Poland / the EU.

To apply

send a CV or get in touch for a confidential conversation to Chamalee.M@yadimen.com