IT - STO - Client Technologies Technician - Entry - IT Operations Specialist

Position Information

Position Type

Staff Augmentation

Hours/Week

40

Billing Type

Hourly

Shift

Day

Projected Start Date

11/30/2026

Start Time

8:00 AM

Projected End Date/Duration

12 Months from projected start date

End Time

5:00 PM

Bid Limit Per Vendor

2

Number of Positions

1

Desired Career Level

Experienced Non-manager

Minimum Education Level

Bachelor's Degree

Weekend

None

Position Location

Address

1200 Senate Street Suite 218

City

Columbia

State

South Carolina

Zip

29201

Country

UNITED STATES

Requirements

Travel Required

No

Security Required

Yes

Onboarding Category

The following are required for bid submission

• Resume
• R2R
• Cover Letter
• Meets Work Location

Position Description

Please ensure you attach the SC Cover Sheet (attached), a valid Right to Represent, and the candidate's resume with full legal first name, and last name. Posting attachments should be named as AttachmentName_PostingID_LastName_FirstName.

Ex

Resume_1234_Last_First, RTR_1234_Last_First, Coversheet_1234_Last_First

Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the Sub Vendor usage form.

The State of South Carolina is looking for a Client Technologies Technician - Entry - IT Operations Specialist

Why is this position open

New role open due to an internal promotion.

This interim role will be contract-to-hire for the right candidate.

Will close to submissions on November 2nd, 2026, 5:00PM EST.

Interview Process

1 Virtual followed by 1 Onsite Interview with a scenario-based questionnaire followed by 1 Final Onsite Interview with Senior Leadership

Duration of the Contract

12 Months

Possibility for Extension

No, the goal is this posting is to convert the selected resource to FTE.

Work Location

Fully Onsite

Candidate location

Candidate must be a CURRENT SC resident.

No relocation allowed.

Scope of the project

Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period.

The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.

Daily Duties / Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Aim to deliver consistent, high-touch support with a focus on first-response resolution.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
• Process account setup, password resets, and access requests in line with agency policies and security standards.
• Manage security and distribution group membership in line with agency access policies.
• Perform post-maintenance testing after managed service provider maintenance windows and report issues.
• Open, track, and follow up on tickets with managed service providers through resolution.
• Document requests, resolutions, and user feedback in the agency's ticketing system.
• Educate users on IT best practices, system usage, and agency technology guidelines.
• Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
• Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
• Maintain strict confidentiality and security when handling sensitive financial and accounting data.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Work Mode (Hybrid, Onsite, Remote)

Onsite – 1200 Senate Street, Columbia, SC; Monday–Friday, 8:30 AM–5:00 PM.

Required Skills (Rank in order of Importance)

• 2+ years of help desk or IT support experience
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices

Preferred Skills (Rank in order of Importance)

• Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
• Experience with help desk software and ticketing systems
• Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
• Experience working with managed service providers or submitting and tracking vendor tickets

Additional Skills

Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to escalate. Candidates must be able to pass a background and credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and financial services setting. Ability to prioritize, stay organized, and remain calm under pressure. Ability to build professional relationships and manage user expectations in a formal, fast-paced environment. Strong customer service skills, with the ability to explain technical concepts in simple terms

Physical requirements

Must be able to lift and carry equipment weighing up to 50 pounds, and to bend, reach, and work under desks and in equipment areas as needed for hardware support.

Required Education

Bachelor's degree in Information Technology, Computer Science, or a related technical field; equivalent work experience in information technology or information security may be considered.

Required Certifications

None required

Preferred Certifications

• CompTIA A+
• ITIL Foundation
• Microsoft Certified Fundamentals (e.g., Microsoft 365)

Required Skills

Skill Type

Skill Name

2+ years of help desk or IT support experience

Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices

Preferred Skills

Skill Type

Skill Name

Experience in a customer-facing role (IT, banking, finance, or another professional service industry)

Experience with help desk software and ticketing systems

Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management

Experience working with managed service providers or submitting and tracking vendor tickets

At least one of the following Certifications

CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals

Attachment

Job Title

IT Operations Specialist

# of Openings

1

How Many resumes do you want to review at one time?

All Qualified

Company / Department culture (why do you enjoy working for the company – selling points for potential candidates):

The State Treasurer's Office safeguards and manages South Carolina's public funds, so the work carries real public impact and high standards for professionalism, security, and confidentiality.

The IT Division is a small, close-knit team working in a modern, largely cloud-based environment with infrastructure delivered through a managed service partner. The role offers broad exposure to enterprise IT, security, and vendor-managed services, working closely with IT leadership.

This is a contract-to-hire opportunity with a clear path to a full-time(FTE) state position, including full state benefits (retirement, health insurance, and paid state holidays). This role is 5 days on-site with a downtown Columbia, SC location.

Why is this position open (new role, increased workload, new dept, resignation, promotion)?

New role open due to an internal promotion. This interim role will be contract-to-hire for the right candidate.

Scope of the project

Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period. The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.

Daily Duties / Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Aim to deliver consistent, high-touch support with a focus on first-response resolution.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
• Process account setup, password resets, and access requests in line with agency policies and security standards.
• Manage security and distribution group membership in line with agency access policies.
• Perform post-maintenance testing after managed service provider maintenance windows and report issues.
• Open, track, and follow up on tickets with managed service providers through resolution.
• Document requests, resolutions, and user feedback in the agency's ticketing system.
• Educate users on IT best practices, system usage, and agency technology guidelines.
• Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
• Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
• Maintain strict confidentiality and security when handling sensitive financial and accounting data.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Work Mode (Hybrid, Onsite, Remote)

Onsite – 1200 Senate Street, Columbia, SC; Monday–Friday, 8:30 AM–5:00 PM.

Required Skills (Rank in order of Importance)

• 2+ years of help desk or IT support experience
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices

Preferred Skills (Rank in order of Importance)

• Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
• Experience with help desk software and ticketing systems
• Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
• Experience working with managed service providers or submitting and tracking vendor tickets

Additional Skills

Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to escalate. Candidates must be able to pass a background and

credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and financial services setting. Ability to prioritize, stay organized, and remain calm under pressure. Ability to build professional relationships and manage user expectations in a formal, fast-paced environment. Strong customer service skills, with the ability to explain technical concepts in simple terms

Physical requirements

Must be able to lift and carry equipment weighing up to 50 pounds, and to bend, reach, and work under desks and in equipment areas as needed for hardware support.

Required Education

Bachelor's degree in Information Technology, Computer Science, or a related technical field; equivalent work experience in information technology or information security may be considered.

Required Certifications

None required

Preferred Certifications

• CompTIA A+
• ITIL Foundation
• Microsoft Certified Fundamentals (e.g., Microsoft 365)

Interview Process

• Virtual meet and greet
• Onsite interview
• Work sample (scenario-based exercise)
• Final onsite interview with senior leadership

Schedule Interview

How soon can you schedule an interview (date / times)? ASAP once Qualified Candidates are evaluated