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SalesMktg - Lead I - Product Support

Abacus Service · Seattle, WA

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SalesMktg - Lead I - Product Support at Abacus Service. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

Join Our Team as a Senior EDI Support Specialist in Seattle, WA!

Are you an experienced EDI Support Specialist with a passion for the healthcare payer domain? We are seeking a dedicated professional to join our team in Seattle, WA. This is an exciting opportunity to work onsite in a vibrant city known for its innovation and quality of life. As a Senior EDI Support Specialist, you will play a crucial role in ensuring the seamless operation of our enterprise EDI platforms.

Key Responsibilities

  • Provide L2/L3 support for EDI platforms focusing on Claims, Membership, Enrolment, Billing, Provider, and Payment functions.
  • Monitor, troubleshoot, and resolve EDI transaction issues, including failures, rejects, reconciliation, and file transmission problems.
  • Support Edifecs, TriZetto HIPAA Gateway, BizTalk, and Facets-integrated environments.
  • Perform root cause analysis, incident resolution, and transaction performance improvements.
  • Facilitate trading partner onboarding, certification, testing, and production releases.
  • Collaborate with business users, vendors, and external trading partners to resolve operational issues.

Requirements

  • 5+ years of experience in Healthcare Payer & EDI support.
  • Proficiency in HIPAA X12 Transactions, including 834, 837, 835, 270/271, 276/277, 278, 820, TA1, 999, and 277CA acknowledgements.
  • Experience with Edifecs Suite, TriZetto HIPAA Gateway, and BizTalk Server.
  • Strong knowledge of SQL Server/Oracle, Unix/Linux, SFTP, Batch Processing, API Integrations, XML/XSD, and JSON.
  • Hands-on experience with Facets and claims processing.

Preferences

  • Experience with large-scale Facets payer environments.
  • Familiarity with HL7/FHIR, ServiceNow, MuleSoft, Boomi, Groovy, JavaScript, PowerShell, and Shell Scripting.
  • Previous experience in trading partner management and support for large-scale EDI operations.

Ready to take the next step in your career? Apply now and become a vital part of our team in Seattle, WA. We look forward to your application!

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