Deskside Support Technician – IT Field Services

Job Description

Job Title: Deskside Support Technician – IT Field Services

Location

Waltham, MA

Work Hours

8:00 AM – 5:00 PM

About the Role

We are seeking a Deskside Support Technician to join our fast-paced IT Field Services team. This individual will provide hands-on technical support to end-users, ensuring smooth operation of desktops, laptops, and mobile devices. The role requires strong troubleshooting skills, the ability to work independently, and a collaborative mindset to support team objectives.

Key Responsibilities

• Provide deskside support for hardware, software, and peripheral issues.
• Build, configure, and deploy laptops and desktops for new and existing employees.
• Assist with monitor setup and workstation arrangements in designated areas.
• Support mobile devices and ensure seamless integration with enterprise systems.
• Troubleshoot Windows operating system and application issues; escalate when necessary.
• Occasionally work with high-level executives to resolve technical issues promptly and professionally.
• Maintain accurate documentation of support activities and asset management.

Required Qualifications

• Strong knowledge of the Windows ecosystem (OS, applications, troubleshooting).
• Experience supporting mobile devices (iOS, Android).
• Proven ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills; able to work with all levels of staff.
• Ability to work independently while contributing to team goals.
• Comfortable in a fast-paced environment with shifting priorities.
• Responsible for making sure that the “Computer not sleeping”

That all the laptops are properly set up in the conference rooms for the investors.

Must be Assertive and communicate well

Should have knowledge or come up to speed with these:

• MS Intune
• Azure
• Ignyte – new file repository – need familiar with sharing files
• SharePoint
• Active Directory

Plus

• SSO “ okta”
• Barracuda
• Adobe

Zenas is Slated to onboard 100+ people

Need to be self sufficient

Good relationship with users

Should have MSP (managed service provider) experience

Should be familiar with the cloud -

Cloud printing and WIFI

Everything in cloud

There are a lot of Hybrid – marketing /sales people that need to be set up remotely.

Building computers – sales all over the countries

They have a Pharma sales person in every state - Autoimmune

160 users total

Preferred Qualifications

• MacOS troubleshooting and support experience.
• Familiarity with enterprise tools for device deployment and management (e.g., Intune).
• Certifications: CompTIA A+, Microsoft certifications.