Technical Engineer

Technical Engineer - Agensi Pekerjaan Penta Consultancy Sdn. Bhd | Career Page

Technical Engineer

Petaling Jaya, Selangor, Malaysia

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Job Openings Technical Engineer

About the job Technical Engineer

Role Overview

We are looking for a Technical Engineer to support Microsoft 365 and Active Directory

operations across multiple customers. This role focuses mainly on identity, access, user

provisioning, and general M365 administration. Experience with SCCM/Intune is not required

but will be considered an advantage.

Job Responsibilities

1) Microsoft 365 Support

• Perform user administration tasks such as account creation, profile updates, licensing assignment, and mailbox support.
• Troubleshoot issues related to Exchange Online, OneDrive, Microsoft Teams, and SharePoint Online.

2) Active Directory / Entra ID

• Manage user accounts, groups, password resets, and access permissions across on-prem Active Directory and Azure AD.
• Execute routine AD maintenance activities including OU updates and group membership changes.

3) General IT Support

• Respond to support tickets related to M365, Active Directory, and identity/access issues.
• Conduct basic troubleshooting and escalate complex issues to senior engineers when necessary.
• Maintain accurate documentation and ensure timely ticket updates.

4) Additional Advantages (Nice to Have)

• Exposure to Intune, SCCM, or other Mobile Device Management (MDM) platforms.
• Basic PowerShell scripting knowledge.

Required Skills & Competencies

• Good understanding of Microsoft 365 services (Exchange, Teams, OneDrive,

SharePoint).

• Basic to intermediate knowledge of Active Directory & Azure AD.
• Ability to troubleshoot user access and authentication issues.
• Strong communication and stakeholder-handling skills.
• Able to work independently with guidance when needed.

Experience Requirements

• 1~3 years experience in IT support, helpdesk, or M365/AD operations.
• Candidates with hands-on experience in M365 and AD environments are preferred.
• Intune/SCCM experience is a plus, not a requirement.

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