Manager-Digital Product Management

Global Risk & Compliance (“GRC”) independently oversees the company’s compliance, risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.

The product group within Global Financial Crimes Compliance (GFCC) is responsible for building and implementing innovative technology solutions for GRC; owns the vision and roadmap for capabilities, platforms, and modernization efforts

• Drive the product roadmap and delivery for Financial crimes investigations capabilities.
• Combine Product Manager and Product Owner responsibilities: shape process vision and business architecture; capture and groom requirements; prioritize the backlog; define acceptance criteria, SLAs and controls; track execution and report status.
• Translate data, investigation tools, customer-experience needs into epics, features, user stories, functional/non-functional requirements and measurable outcomes for Agile delivery teams.
• Define product requirements across the investigations journey, including AML investigations, TA, QC, and EDD.
• Partner with Decision Science and Data Science to identify and integrate the tools and data in the investigative journey.
• Work with Technology and Enterprise/Technical/Data Architecture on solution design, APIs, events, data contracts, decisioning integrations, audit trails, telemetry, resiliency, latency and operational controls.
• Support product controls across processes and critical data elements.
• Coordinate with internal Product, Risk, Legal/Compliance, Information Security, Servicing and Technology partners, and where applicable external ecosystem participants.
• 5+ years Product Manager / Owner in building and launching products.
• Bachelor’s or master’s degree in information technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification
• Proven Track record of Product lifecycle Management, with specific application of Scaled Agile delivery.
• Ability to think abstractly and deal with ambiguous/under-defined problems.
• Good understanding of iterative development, and Agile principles.
• Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and change.
• Excellent interpersonal skills with a focus to engage, influence, align and encourage partners and business partners across geographies to drive collaboration and alignment.
• Focus on understanding sophisticated business problem and analyze complex data to provide a simplified solution to business partners.

Preferred Qualifications

• Financial Crimes business experience and related solution acumen
• Experience in Machine Learning model development and deployment into a production environment
• Experience in Generative AI, prompt engineering concepts, and implementation of GENAI production use cases and governance activities
• Experience working in low code/no-code environments
• Ability to evaluate product performance, define KPIs and monitor outcomes
• Experience in evaluating data quality, performing data governance or implementing reporting tools

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.