Senior Manager - Digital Product Management

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

• Spearhead end-to-end product strategy, roadmap planning, and execution of enterprise-scale digital products.
• Drive cross-functional collaboration across technology, business, operations, risk, and compliance to deliver strategic initiatives.
• Own product backlog prioritization, requirements definition, Agile delivery, and release management.
• Influence senior leadership through data-driven recommendations, business cases, and product performance insights.
• Lead customer-centric innovation, digital transformation, and process optimization initiatives.
• Define and track product KPIs to improve customer experience, operational efficiency, and business outcomes.
• Manage complex stakeholder relationships, competing priorities, delivery dependencies, and product risks.
• Drive product adoption, scalability, and continuous improvement while ensuring alignment with business objectives.
• Bachelor of Engineering (B.E.) graduate.
• 13 years of overall professional experience.
• Extensive experience in product management, strategic planning, and execution.
• Strong understanding of Agile methodologies and product development lifecycle.
• Expertise in stakeholder management and cross-functional collaboration.
• Proven ability to manage complex projects and drive business outcomes.
• Strong analytical, problem-solving, and leadership skills.
• Experience in digital transformation, process improvement, and product innovation.