ServiceNow APM + SAM + ITBM Developer

ServiceNow APM + SAM + ITBM Developer

Experience

5–10 Years

Location

Pune / Bangalore / Hyderabad

Work Mode

Hybrid

Employment Type

Full-Time

Budget

As per experience and market standards

Job Summary

We are looking for an experienced ServiceNow APM + SAM + ITBM Developer with strong hands-on experience in Application Portfolio Management (APM), Software Asset Management (SAM), and IT Business Management (ITBM) modules.

The candidate will be responsible for designing, configuring, developing, integrating, and supporting ServiceNow solutions across APM, SAM, and ITBM. The role requires strong understanding of ServiceNow platform capabilities, business processes, data models, workflows, integrations, and custom development.

Key Responsibilities

• Develop, configure, customize, and maintain ServiceNow APM, SAM, and ITBM applications.
• Implement and support Application Portfolio Management (APM) processes.
• Configure application portfolios, business applications, application services, technology models, and lifecycle management.
• Work on Application Rationalization, application scoring, technical/business capability mapping, and portfolio analysis.
• Configure and maintain Software Asset Management (SAM/SAM Pro) solutions.
• Manage software models, software entitlements, licenses, publishers, contracts, compliance, and optimization.
• Work with Software Asset Workspace, license position, reconciliation, and software normalization.
• Implement and maintain ITBM capabilities including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Management.
• Configure workflows, business rules, client scripts, UI policies, Script Includes, Flow Designer and other platform components.
• Develop integrations with third-party systems using REST/SOAP APIs, IntegrationHub, MID Server, etc.
• Work with CMDB and Discovery teams to ensure accurate application, software, and infrastructure data.
• Configure dashboards, reports, indicators, and performance analytics related to APM/SAM/ITBM.
• Troubleshoot production issues and provide root-cause analysis and technical solutions.
• Participate in ServiceNow upgrades, enhancements, testing, deployment, and release activities.
• Collaborate with business analysts, architects, platform teams, and stakeholders to translate requirements into scalable ServiceNow solutions.

Mandatory Technical Skills

• ServiceNow APM – strong hands-on experience
• ServiceNow SAM / SAM Pro – strong hands-on experience
• ServiceNow ITBM / PPM – hands-on experience
• Application Portfolio Management
• Application Rationalization
• Business Application & Application Service management
• Software Asset Management
• Software Models & Entitlements
• License Compliance & Optimization
• Demand Management
• Project Portfolio Management
• Resource Management
• Financial Management
• CMDB fundamentals
• Flow Designer
• Business Rules
• Client Scripts
• Script Includes
• UI Policies / UI Actions
• ACLs
• REST/SOAP integrations
• IntegrationHub / MID Server
• Reporting & Performance Analytics

Preferred Skills

• Experience with SAM Pro
• Experience with APM Workspace
• Knowledge of Technology Portfolio Management (TPM)
• Experience integrating APM/SAM with CMDB and Discovery
• Experience with software publishers such as Microsoft, Oracle, IBM, SAP, Adobe, etc.
• Knowledge of ServiceNow ITSM/ITOM
• ServiceNow CSA certification preferred
• ServiceNow implementation/upgrades experience

Candidate Profile

• 5+ years of overall ServiceNow development experience.
• Strong hands-on experience specifically in APM + SAM + ITBM.
• Should be able to independently handle configuration, customization, troubleshooting, and enhancements.
• Strong understanding of ServiceNow data model and platform architecture.
• Good communication and stakeholder-management skills.
• Experience working in enterprise ServiceNow implementations is preferred.