ServiceNow CMDB Architect

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title

ServiceNow CMDB Architect

Remote

Experience:10–15+ years (with 5+ years in ServiceNow CMDB / ITOM)

Job Summary

We are looking for a highly experienced ServiceNow CMDB Architect to lead the design, governance, and optimization of the Configuration Management Database (CMDB). This role will define CMDB strategy, ensure data quality, and drive alignment with ITOM, ITSM, and business services.

Key Responsibilities

• Define and own CMDB architecture, data model, and governance framework
• Design CI class structures, relationships, and identification/reconciliation rules
• Lead CMDB implementations aligned with CSDM (Common Service Data Model)
• Establish and enforce CMDB data quality standards (completeness, accuracy, compliance)
• Integrate CMDB with Discovery, Service Mapping, and third-party tools
• Drive automation of CI population via Discovery, integrations, and cloud sources
• Collaborate with infrastructure, cloud, and application teams
• Conduct CMDB audits, health dashboards, and continuous improvement initiatives
• Mentor developers/admins and guide best practices
• Act as SME for ITOM and CMDB-related architecture decisions

Required Skills

• Strong hands-on experience with ServiceNow CMDB and ITOM
• Deep understanding of CSDM framework
• Experience with Discovery, Service Mapping, Event Management
• Expertise in Identification & Reconciliation Engine (IRE)
• CMDB data governance and lifecycle management
• Integration experience (REST/SOAP, ETL tools, cloud sources)
• Strong scripting knowledge (JavaScript, Glide APIs)

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.