ServiceNow ITOM Developer- AIOps

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role

ServiceNow ITOM Developer with AIOps

Location

PAN India

Job Description

• Analyze Event Management alerts and correlation patterns to identify suitable self-healing opportunities.
• Define trigger criteria, correlation conditions, and operational rules for automated remediation.
• Configure ServiceNow Event Management to invoke approved external remediation agents.
• Design and implement integrations between ServiceNow and the customer-provided agentic platform using approved interfaces and APIs.
• Map and transmit alert, CI, service, severity, correlation, and execution-context data to external platforms.
• Configure processing of remediation responses and update alerts, incidents, and operational records.
• Implement and validate one pilot self-healing scenario
• Collaborate with monitoring, infrastructure, operations, and platform teams to define remediation workflows and guardrails.

Skills

• ServiceNow ITOM Event Management
• Understanding and knowledge of CMDB and CSDM and the relationship
• ITSM scripting and Integration SME.
• Understanding of AIOps, self-healing, and event-driven automation patterns.
• Integration Hub

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.