ServiceNow ITSM Developer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role

ServiceNow ITSM Developer

Location

Hyderabad/Pune

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow ITSM modules including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• Knowledge Management
• Develop and customize ServiceNow applications using:
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• Flow Designer
• Workflow
• Configure Service Catalog items, Record Producers, and Catalog Workflows.
• Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
• Create and maintain reports, dashboards, and performance analytics.
• Troubleshoot platform issues and provide technical support.
• Participate in requirement gathering, solution design, development, testing, and deployment activities.
• Follow ServiceNow development best practices and governance standards.
• Collaborate with business stakeholders, architects, and support teams to deliver scalable solutions.

Required Skills

• Strong experience in ServiceNow ITSM implementation and customization.
• Hands-on experience with JavaScript and ServiceNow scripting.
• Expertise in:
• GlideRecord
• GlideAjax
• Scripted REST APIs
• ACLs
• Data Policies
• Transform Maps
• Import Sets
• Experience with Flow Designer and IntegrationHub.
• Good understanding of ServiceNow platform architecture.
• Experience with update sets, source control, and release management.
• Knowledge of Agile/Scrum methodologies.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.