IT Support Analyst

Job Title

IT Support Analyst

Location

Mechanicsburg, PA

Duration

8+ Months

***Position is onsite with opportunity to work remotely based on business needs/supervision discretion.***

***The individual is required to pick up commonwealth-issued equipment the first day.***

***Interviews will be conducted in person on site at 1920 Technology Parkway, Mechanicsburg, PA 17050.***

***Work hours

8 AM - 4 PM (40 hours per week). Management is flexible with regards to if a contractor wishes to start their day at let's say 7:30 AM. However, they need to be available during DOC's core hours. Specifics can be discussed at the interview.***

Job Description

• This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoots and assists with hardware and software support escalations.
• Works with IT Support staff and End Users as needed.
• Provide instruction for processes and problem resolution.
• Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.
• Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects.
• Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.
• Reviews and recommends hardware and software purchases and system integration/installation.
• Works with users to determine needs and specify IT requirements.
• Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
• Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
• These include, analyzing security services and directory services.
• Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.