Senior Business Systems Analyst

Title

Senior Business Systems Analyst

Location

Indianapolis, IN

Duration

7 months

Interview type

Webcam only

Overview

The Business Systems Analyst (BSA) plays a critical role in enabling successful digital transformation. While technical proficiency is important, success in this role depends heavily on strong interpersonal, communication, and relationship‐building capabilities. BSAs partner closely with internal stakeholders, product owners, subject‐matter experts, and technical teams, often navigating ambiguity, facilitating consensus, and guiding teams toward shared outcomes. This position requires a candidate who can listen actively, communicate clearly, negotiate effectively, manage expectations thoughtfully, and build trust across diverse groups.

POSITION DESCRIPTION

The Business Systems Analyst works at the agency enterprise level to lead IT and data systems analysis efforts while building strong organizational alignment across business, technology, and leadership groups. This position reports directly to the Business Analysis Director on the Digital Transformation team and is responsible for: Developing and maintaining strong, trust‐based relationships with stakeholders across to ensure alignment, collaboration, and effective communication of technology and data‐driven solutions that address critical organizational challenges. Serving as the business relationship manager for specialized functional/business areas, providing strategic guidance, leading tough conversations when needed, and helping drive effective organizational change. Building productive partnerships with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed, requirements that enable teams to deliver effective technology and data solutions. Managing expectations across stakeholders, peers, vendors, leadership, and technical teams to ensure alignment, constructive dialogue, and smooth delivery throughout the project lifecycle. Leading and facilitating discovery sessions, workshops, and discussions to deeply understand business processes, pain points, and desired outcomes. Serving as the bridge between business and technical teams by translating complex concepts and ambiguous needs into clear, actionable requirements and user stories that align business objectives with technical feasibility. Leading efforts to improve systems and processes by identifying root causes, mediating conflicting priorities, and breaking down silos to drive integrated, consensus‐based solutions through influence, collaboration, and strategic negotiation. Collaborating with cross‐functional teams to plan and advance full interoperability across systems, data, and processes. Supporting digital transformation strategic planning and leading effective change management by helping stakeholders understand system impacts, workflow changes, and the organizational shifts needed for successful adoption. Following established governance practices and actively promoting their adoption across the organization.

Required Skills / desired skills

• Experience as a business analyst, consultant, or similar role in technology, government.
• Business analysis and problem solving experience in a consultative or project setting
• Solid experience cultivating and managing business relationships with multiple stakeholders
• Strong technical, written, and oral communications skills with multiple audiences (i.e., technical, data, business, project management, leadership)
• Business requirements and user story creation and documentation
• Experience and skill working with Microsoft Office Suite (Word, PowerPoint, Excel)
• Understanding of Software Development Life Cycle (SDLC)
• Experience working with Azure DevOps
• Experience working with the Salesforce platform, including supporting business processes and eliciting/documenting requirements
• Experience collaborating with technical and business stakeholders in a Salesforce environment
• Salesforce Certified Business Analyst Certification