Service Desk Personnel

Title

Service Desk Personnel

Location

Nashville, TN (Onsite)

Duration

12+ months

Interview Type

Either Webcam or In-person

DO NOT SUBMIT ANY CANDIDATES TO THIS REQUISITION WHO WERE ALREADY SUBMITTED TO REQUISITION 66083.

WORKING HOURS - 7.5 HOURS PER DAY

Description

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data

Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

Network troubleshooting

• Internal vs external
• VPN
• LTE
• Wifi

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

Remote support

• MSRA
• RDP
• TEAMs
• Webex

Hardware Deployment

ServiceNow

• Ticket management
• Ticket assignment