Sr Desktop Support

Title

Sr Desktop Support

Location

Richmond, VA (Onsite)

Duration

6+ Months

Interview type

Both Web Cam and In Person Interview

Notes

• NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
• 100% ON SITE from Day One
• Parking not provided for contractors

Job Description

• Virginia Tax seeks qualified resource to be responsible for:Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent troubleshooting skills
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.

Required/Desired Skills

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios
• Excellent problem-solving, analytical, and team-working skills
• Excellent communication and interpersonal skills.
• Demonstrated ability to obtain feedback from customers to improve training methods.
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies.