User Acceptance Testing (UAT) Lead [C]

Title

User Acceptance Testing (UAT) Lead [C]

Duration

14+ Months

Location

Newark, DE - Hybrid (Candidates must be local to Newark, DE and be willing to go onsite to client offices three times per week)

Interview

2 interviews with Client - 1 virtual technical interview, and 1 onsite interview - must be local to Newark, DE.

Required skills

Experience, etc.

5+ years of software testing and QA experience, 2+ years leading UAT efforts for enterprise implementations, Salesforce implementation experience, experience supporting legacy mainframe-to-cloud modernization projects, strong test planning, defect management, and parallel testing experience, experience coordinating business SMEs and cross-functional teams, proficiency with Jira, Xray, Azure DevOps, Client ALM, or qTest, and strong stakeholder communication skills. Unemployment Insurance Tax or public sector experience is highly preferred.

Job Description

We are looking for a User Acceptance Testing (UAT) Lead to lead User Acceptance Testing strategy, planning, and execution for a large-scale Unemployment Insurance Tax modernization initiative, ensuring business, regulatory, and operational requirements are met prior to production deployment. This position will be a full-time contract and hybrid in Newark, DE.

What You'll Do

Define and own the overall UAT strategy, test approach, entry and exit criteria, and acceptance sign-off process for the Salesforce UI Tax platform

Develop the UAT master plan, schedule, and resource model aligned to program release cycles

Translate business requirements, legacy mainframe functionality, and Salesforce UI Tax configurations into testable acceptance criteria and test scenarios

Establish traceability between legacy functionality, business requirements, user stories, and UAT test cases

Lead development of UAT test scripts and scenarios covering employer registration, wage reporting, tax rate computation, benefit charging, delinquency and penalty processing, appeals, refunds, and correspondence

Coordinate parallel testing and reconciliation between legacy mainframe outputs and Salesforce outputs to validate data conversion accuracy and calculation parity

Collaborate with business analysts and subject matter experts to ensure testing accurately reflects business requirements and regulatory standards

Manage defect triage, prioritization, tracking, and resolution activities in partnership with Salesforce development teams and mainframe subject matter experts

Coordinate closely with project teams and vendor partners to support timely defect resolution and retesting activities

Support compliance with applicable security, privacy, and regulatory requirements when testing sensitive financial and personally identifiable information

Facilitate stakeholder meetings, testing workshops, status reviews, and readiness assessments

Provide regular testing status updates, risk assessments, and go-live readiness recommendations to leadership and governance teams

Support production readiness activities and obtain formal business sign-off for deployment

What You'll Need

Required

5+ years of experience in software testing and quality assurance

2+ years of experience leading User Acceptance Testing efforts for enterprise implementations

2+ years of experience with Salesforce implementations including Salesforce, Salesforce Public Sector Solutions, Salesforce Government Cloud, or related platforms

Experience supporting legacy mainframe to cloud or CRM modernization projects

Experience with data conversion validation, reconciliation testing, and parallel testing activities

Experience managing business subject matter expert testers across multiple departments or business units

Experience coordinating cross-functional teams including business, quality assurance, development, and data conversion resources

Proficiency with testing and defect management tools such as Jira, Xray, Azure DevOps, Client ALM, Micro Focus ALM, or qTest

Strong analytical, troubleshooting, and problem-solving skills

Excellent written and verbal communication skills

Experience presenting project status and testing results to leadership and governance boards

Bachelor's degree in Information Technology, Computer Science, Business, Public Administration, or a related field, or equivalent experience

Experience working in consulting or professional services environments with evolving priorities and project requirements

Preferred

Experience supporting state or public sector technology programs

Knowledge of Unemployment Insurance Tax business processes including employer registration, wage reporting, contribution calculations, tax rate determination, benefit charging, and appeals processing

Salesforce certifications including Salesforce Administrator, Salesforce Business Analyst, or Salesforce Public Sector Solutions Specialist

ISTQB, Certified Test Manager, or related testing certification

Experience working within Agile or SAFe delivery methodologies

Experience supporting Unemployment Insurance modernization, benefits modernization, Medicaid modernization, or similar government transformation programs