Systems Admin

Job Title: Systems Admin

Location: Burbank, CA

Duration: 12+ months

Responsibilities

• Administrate and maintain the Health Plan Technology Services group SharePoint Site(s) / Site Collections.
• Assist SharePoint users with setting up new sites, restoring deleted documents, and resolving site access issues.
• Administrate NICE Perform platform, including server and application administration
• Configure local call center ACD system including call scripts, agent administration, and call center reporting support.
• Business Objects Crystal Reports server administration.
• Administer Track-It! the internal service desk incident and work order management tool.

Qualifications

• MIN REQUIREMENT - Bachelor’s degree in computer science, information technology, or related
• Microsoft SharePoint 2007/2013 Site Collection Administrator experience. (at least 2-3 years).
• Microsoft SQL Server Administrator experience (at least 6 years). Must be able to remove, install, and configure this software on the server.
• Microsoft Windows Server 2003, 2008, R2 and 2012 experience.
• Microsoft IIS Server Administrator experience (at least 4 years). Must be able to remove, install, and configure this software on the server.
• MS Windows Server and MS SQL Server security experience (at least 4 years). Experience should include working to fix security issues and user access issues in the MS Windows 2003, 2008, and 2012 environments. Also, experience should include working to fix security issues and user access issues in the MS SQL Server 2008 R2, 2012, and 2014 environments.
• NICE Perform administration experience (preferred)
• Telephony experience preferred (Avaya CMS and AES experience a plus)
• Knowledge of BMC Track-It! backend (preferred).
• Minimum number of years of experience required – 6+ years

Top 3 - 5 Daily responsibilities

• Microsoft SharePoint Site Collection Administrator experience
• Microsoft SQL Server Administrator experience
• Microsoft SQL Server Administrator experience

Top 3 - 5 Required Skills

• Microsoft SharePoint Site Collection Administrator experience
• Microsoft Windows Server Experience
• Microsoft SQL Server Administrator experience

Desired skills

• NICE Perform administration experience
• Telephony experience preferred
• Knowledge of BMC Track-It! backend

Soft Skills

• Great communication skills both verbal and written
• Team player

For more information, Please contact

Shubham Rastogi

(973) 967-3439

Shubham.rastogi(at)artechinfo.com