IT Engineer

Job Title: IT Engineer

Job ID

37791372

Location

Austin, TX 78730

Duration

06 months

Job Description

The IT Engineer performs a combination of the following technical

IT support activities with minimal supervision

Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.

Principal Duties and Responsibilities

Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops

IT Asset & Inventory Management

Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)

Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs

Execute and help define IT processes and standards

Skills

Expected Areas of Competence

Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner

Strong understanding of end-user IT technology; basic understanding of networking technology preferred

Effective interpersonal and communication skills (written/verbal)

Analytical and critical thinking skills

Must be able to multitask and prioritize work effectively

Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach

Education

Education/Experience Requirements

Bachelor’s degree in Information Technology or related field preferred

Technical IT certifications preferred

3-4 years of experience in computer maintenance and support or equivalent combination of education and experience

Client Certified Professional

Advanced knowledge of Linux/Ubuntu configuration

Experience in shell scripting, Power Automation,

Expertise in Jira ,Slack configuration

Proficient with Client Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.