Helpdesk Executive

Key Responsibilities

• Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems
• Handle customer queries, complaints, and technical issues efficiently
• Log, track, and resolve incidents/tickets within defined SLA timelines
• Escalate unresolved issues to the concerned technical teams
• Maintain records of customer interactions and issue resolutions
• Coordinate with internal teams for timely closure of support requests
• Assist users with software, hardware, login, and application-related issues
• Prepare daily/weekly reports related to support activities and incidents
• Ensure high levels of customer satisfaction and service quality

Qualifications

• Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field

Requirements

Skills Required

• Proficiency in computer operations and MS Office applications
• Good communication and interpersonal skills
• Basic understanding of IT systems and troubleshooting
• Ability to work in rotational shifts in a 24x7 environment
• Strong customer service orientation and problem-solving skills
• Ability to manage multiple tasks under pressure

Benefits

Skills Required

• Proficiency in computer operations and MS Office applications
• Good communication and interpersonal skills
• Basic understanding of IT systems and troubleshooting
• Ability to work in rotational shifts in a 24x7 environment
• Strong customer service orientation and problem-solving skills
• Ability to manage multiple tasks under pressure