Salesforce Business Analyst

The Salesforce Business Analyst will work closely with stakeholders, customer experience, and product management to identify and document business problems and will lead efforts to gather business, functional, and non-functional requirements in the form of features and/or user stories.

• Liaise between the application development (scrum team), product owners, and customers (internal and/or external).
• Act as an information source and authority on business for the team.
• Convert roadmap features into smaller user stories.
• Write clear and well-structured business requirements/documents.
• Produce workflow diagrams, data mapping documents, and other relevant supporting documentation.
• Communicate and validate requirements with relevant stakeholders.
• Collaborate with product owner on roadmap planning and prioritization.
• Identify opportunities for process improvements
• Identify automation opportunities.
• Perform user acceptance testing.
• Develop applicable user documentation in support of training.
• Manage projects related to Product build/enhancements.
• Perform light administrative tasks in Salesforce.
• Collaborate on application/platform integrations.

Knowledge, Skills, Abilities

• 3+ years prior Business Analyst experience.
• Great analytical, critical thinking, and problem-solving abilities.
• Strong management and organizational skills.
• Analytical mindset.
• Adaptable and capable of working in fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to read, write, and communicate effectively to prepare and explain requirements to team members.
• Demonstrated proficiency in word processing, spreadsheet, and workflow creation tool.
• College degree in business analysis, business administration, or related field and/or equivalent work experience.
• Basic knowledge of Salesforce and Project Management tools are preferred.