UiPath Product Support Engineer II

Product Support Engineer II -Server

Your Mission

As a Product consultant, you will be responsible for UiPath software support in the pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.

This is what you'll do at UiPath

• Escalation point of contact for UiPath software support in pre-sales and post-sales stages
• In charge of the overall Product Support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
• Help UiPath customers with Technical/Product issues.
• Routing Feedback to the Product team

This is what you'll bring to the team

• Must Have Technology
• B.E/B.TECH in Computer Science/or equivalent degree
• 5-7 years of experience in Application Support or Product support
• Network protocols, network administration, and network security knowledge.
• Experience using automated monitoring tools (SCOM, SCCM, Nagios)
• Experience with Web Server technologies, especially IIS
• Strong virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop
• Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems)
• Good Knowledge of Microsoft Active Directory and SQL Server
• Knowledge of ITIL and industry best practices for support.
• Good knowledge of security as it relates to cloud-based infrastructure.
• Added Advantage
• Experience with workstation management systems and desktop imaging advanced cloud-based certification (AWS/Azure/Google) is an added advantage.
• Linux knowledge is a plus.
• Previous RPA experience working with UiPath, Automation Anywhere, Blue Prism, and Open-Span is a plus.
• Soft-Skills
• Very good communication and Customer Presentation Skills
• Fluent in written and spoken English.
• Excellent problem-solving skill