Senior IT Ops Manager (IT & OT hybrid)

Title: IT Senior Manager (IT & OT)

Duration: Full Time – Permanent

Location: Bee Cave, TX

Job Description

Hiring an IT Senior Manager (IT & OT) to run daily IT operations, support OT related technology, and deliver the technology roadmap.

This role is focused on getting work done

turning business priorities into projects, keeping systems stable and secure, and helping tools and processes scale as the organization grows (about 140+ employees). You will work closely with business leaders, Operations, and vendors across infrastructure, applications, end user services, and operational technology.

Responsibilities

• Deliver the technology roadmap by turning priorities into scoped projects, timelines, and outcomes.
• Run core IT operations and support so employees have dependable devices, connectivity, and systems.
• Own incident, problem, and change processes and set expectations for response and communication.
• Administer and improve the Microsoft environment, including Microsoft 365, identity (Active Directory and Entra ID), and Azure.
• Partner with Operations on OT connected technology needs and improve availability and security while maintaining appropriate controls and separation.
• Drive cybersecurity execution by implementing practical controls, managing vulnerabilities, improving monitoring, and maintaining incident response readiness.
• Support and improve business systems (ERP, CIS, asset management), including upgrades, integrations, vendor coordination, and user adoption.
• Manage day to day relationships with vendors and contractors, including contracts, licensing, service levels, and performance.
• Own budgeting, forecasting, and prioritization for IT spend and communicate tradeoffs and risks.
• Improve documentation, standards, and asset lifecycle practices for hardware, software, and related technology.
• Lead, coach, and develop the team, set clear goals, and ensure reliable coverage.

Requirements

Requirements

• 10+ years of experience including 5+ years of progressive management IT experience, people leadership, and delivery of cross-functional initiatives.
• Strong execution skills. You can prioritize, plan, and deliver while balancing daily support needs with project work.
• Experience with the Microsoft stack (Microsoft 365 and identity) and working knowledge of Azure.
• Experience operating an IT support function, including service management practices and vendor coordination.
• Solid security fundamentals and experience putting controls in place, reducing risk, and responding to incidents.
• Clear communicator who can partner with leaders across the business and drive change.
• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• Experience in a utility environment, including exposure to CIS, ERP, and asset management systems.
• Comfort working alongside OT stakeholders and vendors, with an understanding of OT constraints and security considerations.
• Familiarity with SOX related IT controls (ITGC) and supporting internal and external audits.
• Working knowledge of the NIST Cybersecurity Framework and how to apply it in a practical way.
• Azure identity and security experience (for example, Entra ID, conditional access, MFA, security monitoring).
• Certifications such as CISSP, CISM, ITIL, and Microsoft Azure are helpful.