Technical Architect - Business Tools and IT Service Management

Roles & Responsibilities

Responsibilities

End-to-End Solution Architecture

Define, design, and govern scalable business solutions by translating requirements into architecture, independent of specific technologies.

Data Flow & System Integration

Develop a strong understanding of end-to-end application and data flows, ensuring seamless integration across systems and identifying opportunities for optimization.

Architecture Advisory & Continuous Improvement

Provide architectural guidance, technical direction, and improvement recommendations to address complex challenges, modernization needs, and future scalability.

Modernization & Platform Transformation

Lead legacy modernization, migration, and platform standardization initiatives while promoting best practices and reuse of standard capabilities.

ITSM & Governance Alignment

Ensure architectural decisions align with ITSM processes (Incident, Change, Release, Asset, and Operations Management) and enterprise governance standards.

Technical Stack & Expertise

Application & Solution Development

Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies.

Data & Integration Architecture

Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments.

Cloud, DevOps & Platform Engineering

Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices.

ServiceNow & ITSM Ecosystem

Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions.

AI & Intelligent Solutions

Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation.

Additional Skills

• Strategic Thinking
• Problem Solving & Critical Thinking
• Communication & Presentation
• Stakeholder Management
• Collaboration & Teamwork
• ITSM/ITIL Process Transformation
• ServiceNow Certifications (CSA, CAD, CIS-ITSM, CIS-ITOM, or equivalent) preferred

Educational qualification

B-Tech or MCA or above

Experience

10+ years

Mandatory/requires Skills

Application & Solution Development

Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies.

Data & Integration Architecture

Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments.

Cloud, DevOps & Platform Engineering

Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices.

ServiceNow & ITSM Ecosystem

Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions.

AI & Intelligent Solutions

Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation.

Preferred Skills