EOD Batch Support

Skills Requirements Required Technical Skills

Operating Systems

Navigation skills in Linux/Unix environments and command-line interfaces.

Scripting

Ability to read and execute basic Shell (Bash) or Perl scripts used in batch automation.

Database and SQL

Proficiency in writing basic SQL queries (Oracle or Sybase) to check table status, verify batch data, or investigate data discrepancies.

Scheduling Tools

Hands-on experience with enterprise schedulers like Control-M, Dollar Universe, JS7 JobScheduler, or Tidal.

Monitoring Tools

Familiarity with monitoring frameworks such as ITRS Geneos, Grafana, Splunk, or Nagios.

Incident Management Tools

Working knowledge of ITSM tools such as ServiceNow or Jira for logging, tracking, and managing incidents.

Applications In Scope of Batch Monitoring Services

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• Bloomberg Interface
• Treasury Accounting System (TAS) for CMD/IMD
• Treasury Operational Data Store (TODS)
• ENotebook & Compliance Guideline Monitoring System (ECGM)
• Performance and Risk Analytics and Contribution (PAC) applications
• Bloomberg Trading System
• Enterprise Data Management (EDM)
• Pricing System (PRS)

Applications In Scope of Production Support Services

• TAS (Pension, CMD and IMD )
• TODS
• PAC
• Risk
• ECGM
• LRM
• IBAR-MTM
• Electronic Trading System (ETS)
• Bloomberg
• Pricing
• Messaging
• EDM
• OMGEO

Batch Monitoring Services

- Monitoring end-of-day processes of Applications in Need of Batch Monitoring Services

• Overnight batch monitoring and notification of TRE staff upon unsuccessful completion of the batch
• Daily/weekly monitoring per the checklists for the various systems.
• Monitoring of post-batch, start-of-day processes to ensure that applications are initialized and ready for the new day’s business
• Issue/incident identification and recording
• Analysis of errors and escalation of issues to ITSTR staff for resolution
• Issue resolution/workarounds for known problems
• Maintenance of check lists and support documentation including knowledge base of known problems and workarounds/solutions
• Analysis of performance of batch jobs (in terms of time taken) and alerts to ITSTR staff and maintain a log for issue tracking purposes
• Communications to ITSTR staff and other stakeholders regarding Batch status.
• Review and preparation of special processing activities (planned and unplanned)
• Monthly or ad-hoc performance reports and statistics on production support requests, volumes, incidents and outages
• Value-added services, e.g. identifying & analyzing areas for improvement, performance tuning, trend analysis and resource usage.

Incident Management

- Restoring service for users as quickly as possible to minimize business impact

• Provide application support for applications listed in section 5 by performing tasks listed in the below section and directly interacting with Business Analysts and/or Batch Monitoring team.

Request Fulfillment

- Implement service request from users as per Standard Operating Procedures (SOP) provided by WB application development team

• Follow instructions from WB Treasury application development teams for application support(Level 1).
• Deploy application code in production based on instructions from the Treasury Development team (SUMMIT only) as part of Change Management process.

Routine Housekeeping

- Perform job-scheduling, standard routines, queries or reports; validations related to infrastructure releases (e.g. patch updates)

• Execute scheduled batch jobs, including UNIX Shell scripts, SQL scripts and Oracle stored procedures.
• Run Business Objects CSPs and Crystal Reports Execute “trusted” stored procedures

Other Service Operations

- Operational activities of other Service Management processes as applicable based on mutual agreement with WB Treasury Team

• Document operation procedures for each application under management.
• Retain a general knowledge of each application for which they provide support.
• Provide monthly Service Level Performance reports for each application.
• Record activities in Treasury’s Issue Tracking System (JIRA) or Remedy Tool

TAS IMD Re-Run Batch Process Routine Housekeeping

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