IT/Network Support Officer

A skilled and proactive IT/Network Support Officer to join our technology team. The ideal candidate will have hands-on experience managing IT infrastructure, providing technical support, and ensuring the reliability and security of our network and systems. This role requires a problem-solver who can work independently while supporting end-users and maintaining critical IT operations.

Key Responsibilities

Hardware & Technical Support

• Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, servers, printers, and peripherals
• Perform hardware installations, upgrades, and maintenance
• Manage inventory of IT assets and coordinate warranty repairs/replacements
• Provide first-level and second-level technical support to end-users

Network Administration

• Install, configure, and maintain network infrastructure (routers, switches, firewalls, access points)
• Monitor network performance, troubleshoot connectivity issues, and optimize network reliability
• Implement and maintain network security protocols and access controls
• Manage VPN configurations and remote access solutions

System Administration

• Administer Windows/Linux server environments and Active Directory
• Manage user accounts, permissions, and group policies
• Oversee software deployment, patching, and license management
• Maintain backup systems and disaster recovery procedures

General IT Operations

• Document IT procedures, network diagrams, and system configurations
• Coordinate with vendors and service providers for infrastructure support
• Assist in IT project implementations and technology upgrades
• Ensure compliance with IT policies, security standards, and best practices

Requirements

Minimum 4 years of hands-on experience.

Technical Skills

• Proficiency in Windows and Linux server administration
• Strong knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN configurations
• Experience with network hardware (Cisco, Juniper, or equivalent)
• Active Directory and Microsoft 365/Exchange administration
• Hardware troubleshooting and repair capabilities

Certifications (Preferred)

CompTIA A+, Network+, Security+; Microsoft Certified Solutions Associate (MCSA); Cisco CCNA; or equivalent industry certifications

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication skills for technical and non-technical stakeholders
• Ability to work independently and manage multiple priorities
• Commitment to security best practices and compliance standards
• Continuous learning mindset to keep pace with Microsoft ecosystem updates

Benefits

Industry Standard