Software Support Engineer (POS)

We're seeking a highly skilled Software Support Engineer to join our team and take on a pivotal role in supporting and enhancing our POS software solutions.Your mission will be to contribute to technical solution design and software development for both new and established POS solutions. Additionally, you will serve as a subject matter expert in areas such as system configuration, configuration management, system testing, and the production implementation of POS and related systems.

Duties and Responsibilities

• Responsible for building .NET Core applications using .NET Core technologies (ASP.NET Core MVC, API Restful and Entity Framework) for back-end.
• Interpret requirements to develop APIs and integrations using agile methodology.
• Provide L1 and L2 technical support for cloud-based applications and services, including troubleshooting and resolution of issues at service component level by analysing logs and write test scripts.
• Collaborate with internal teams to resolve complex technical issues and escalate to Level 3 support when necessary.
• Responding in a timely manner to service issues and customer requests either via phone, email, or chat until they're solved.
• Responsible for UI design work for applications like POS systems and self-service kiosks.
• Test, implement, and roll out new POS systems. Support all phases from planning to deploy of future releases of POS software and components.
• Provide technical support for the POS hardware.
• Continually enhance and expand technical knowledge of the POS, external systems and tools utilized by the POS Team and Helpdesk.
• Quality assurance testing of new version of the POS and related software including both manually entered test cases and use of automated test tools.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• Min. 5 years' experience in .NET and C#.
• Advanced knowledge of how APIs (e.g., REST/SOAP/JS) work and understanding of Json and XML data formats.
• Experience in Java, JavaScript, CSS3, HTML 5.
• Good knowledge on POS (Point of Sale) or SCO (Self-Check-Out) system would be an added advantage.
• Strong knowledge of Structured Query Language (SQL).
• Knowledge of remote access tools and other supportive technologies
• Knowledge of external systems and payment gateways, and how they interact with the POS.
• Demonstrated ability to learn and experiment in future POS related technologies for activities like testing, evaluation, proof of concept.