AI Engineering (Voice API)

This is a remote position.

The Castillian is working with a telecommunications client and is currently focused on the following key tasks:

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• Working on adding a multilingual feature to one of the client's chatbots.
• Conducting benchmarking on chatbots to evaluate and improve their ability to detect the user’s language immediately as typing begins.
• Participating in the testing and quality assurance of AI-driven systems, the prompts created, ensuring accurate and efficient performance.
• Implementing behavioral changes on other chatbots to prevent premature transfers to agents, increase efficiency, and handle queries directly within the chatbots.
• Coordinating with the customer support and customer experience teams to clarify the scope of changes and incorporate additional features requested by the product team.
• Performing ongoing chat analysis for all five chatbots to collect data, assess effectiveness, and identify areas for improvement.
• Designing and enhancing AI-powered chatbots for customer interactions in billing, sales, and technical support to reduce reliance on human agents.
• Automating business processes to improve operational efficiency using AI technologies.
• Contributing to the development and maintenance of scalable AI infrastructures and integrating new machine learning techniques and large language models (LLMs) where applicable.
• Evaluating and working with various AI models including LLMs, reasoning models, machine learning, and function calling models for different purposes.
• Contributing to the roadmap for integrating speech-to-text functionality and real-time voice APIs, especially for telephony systems.
• Working closely with other team members to evaluate and implement new AI technologies and tools, ensuring robust and reliable AI systems.
• Managing and maintaining AI agents across various platforms, ensuring their smooth operation and continuous improvement.