Cloud-Software Eng (Site Reliability Engineer)

US Citizenship is required for this role due to the nature of work with our US Federal customers

As a Site Reliability Engineer within the WebEx Meetings Platform organization, you will collaborate and help guide a global Operations team that collaborates with various Software Development groups to operate and deliver high availability cloud services to our customers. You will be accountable for ensuring 5-9's service availability, making metrics-driven operational decisions, and balancing the challenges of delivering stable, high quality, services against speed-to-market needs for rapid delivery of new features and releases.

Responsibilities include the following

Frequently participate in cross functional collaboration efforts with a wide variety of internal teams, to leverage different functional expertise, and work towards common goals

Help drive a paradigm shift towards a DevOps culture. Collaborate with software development groups throughout the development lifecycle, to ensure operational needs are adequately considered and baked into new software releases.

o Define

KPIs, health-check APIs, monitoring & alarming thresholds o

Develop

Infrastructure (network, compute, storage) models o Drive toward

Automated deployments & modern approaches to configuration management.

Responsible for ensuring uptime & availability of cloud based audio & video services

Setup clear and accurate SLO/SLI for efficient service monitoring

Actively participate in the incident management process

Full service handling (analysis, debugging, response, and resolution) of customer tickets and management escalations

Engage with external telecom vendors, to evaluate and on-board new third-party circuits & services

The minimum requirements for this role are as follows;

BS in Computer Science & 5 years of experience, or MS in Computer Science & 3 years of previous experience.

Relevant experience in any of the following areas

DevOps, Cloud Operations, SRE, Systems Engineering, or Software Engineering; with an emphasis on creating automation software and automated processes.

Excellent debugging & technical problem-solving skills.

Experience operating large complex cloud solutions across private, public and hybrid clouds

Demonstrable knowledge of, and tangible experience with the DevOps principles and concepts. Experience building CICD pipelines is a plus.

3-5 years of development experience in any of the following languages; Java, Python, C++

Experience managing and operating large voice and video collaboration services & infrastructure

In-depth knowledge and experience with PSTN, VoIP technologies and relevant protocols such as SIP, H.323, RTP, etc.

Knowledgeable of various packet based media codecs such as G.711, Opus, H.264, etc.

Advanced knowledge of operating systems, and good understanding of various Linux distributions, Windows, etc.

Advanced knowledge of networking technologies

TCP, UDP, IPv4, DNS, etc. Daily hands-on experience is preferred.