Site Reliability Engineer

Primary Responsibilities

 Proactively monitor availability and performance of the Ariba Cloud using key performance tools.

 Effectively and quickly respond to monitoring alerts, incident tickets and overall technical support for the Ariba product suite

 Perform extensive application and web site troubleshooting to quickly resolve issues.

 Work closely with subject matter experts within various Engineering teams

 Ensure user tickets and monitoring alerts are handled according to pre-defined SLA's for response time, updates and closure.

 Develop and automate manual tasks to improve day-to-day monitoring and scalability of time critical operations.

 Handle communication and notification on major site issues to executive management teams.

 Document standard operating procedures to effectively utilize ITIL best practices.

 Ensure effective shift turnovers for continuous 24/7 support.

 5-7 years of experience working in a Unix environment

 Experience working in a 24 x 7 enterprise environment

 Triage and support system applications including but not limited to Apache, DNS, Sendmail, SSH, TCP/IP, NFS and common Internet protocols.

 Excellent knowledge of operating system internals, file system structures and machine architectures in a Linux operating environment.

 Basic knowledge of Oracle database administration

 Ability to write and maintain Perl and Shell scripts to automate processes and enhance productivity.

 Experienced working in a dynamic, fast-paced environment with well-developed practices and procedures.

 Outstanding interpersonal, analytical, and communication skills

 Must be reliable and dependable with ability to multi-task across various functions

 BA/BS degree in MIS/CS or equivalent experience.

All your information will be kept confidential according to EEO guidelines.

Look for: Danielle

Phone: 346 231 7544

Email: d.garan@computerfutures. com