ServiceNow ATF Architect/Engineer

Position Overview

We are seeking experienced ServiceNow Quality Engineering professionals to support the architecture, development, implementation, and execution of automated testing solutions across our enterprise ServiceNow platform within the healthcare industry.

The ideal candidates will have strong expertise in ServiceNow's Automated Test Framework (ATF), quality engineering, test automation, and enterprise ServiceNow implementations. These professionals will play a key role in establishing and executing a comprehensive quality engineering strategy to ensure the reliability, scalability, functionality, and performance of ServiceNow applications and workflows.

Responsibilities will span both strategic quality engineering architecture and hands-on test automation development, depending on experience and role level. Candidates will collaborate with ServiceNow platform owners, developers, business stakeholders, architects, and quality engineering teams to embed automated testing throughout the software development lifecycle.

Experience working in healthcare environments is highly desirable, particularly within organizations supporting complex clinical, administrative, operational, and enterprise technology workflows.

Key Responsibilities

• Design, develop, implement, and execute automated testing strategies using ServiceNow Automated Test Framework (ATF).
• Establish and maintain scalable test automation frameworks, standards, methodologies, reusable components, and best practices.
• Develop automated functional, integration, regression, and end-to-end test cases and suites across the ServiceNow platform.
• Create and maintain reusable ATF test steps, test scripts, and automation components.
• Support testing across ServiceNow modules and capabilities, including ITSM, ITOM, HRSD, CSM, Service Portal, and other applicable platform solutions.
• Design and execute automated tests for workflows, catalog items, forms, business rules, client scripts, UI policies, integrations, and custom applications.
• Establish and maintain enterprise regression testing strategies to support ServiceNow upgrades, patches, releases, and ongoing enhancements.
• Integrate automated testing into CI/CD pipelines and DevOps processes to support continuous testing and delivery.
• Collaborate with ServiceNow developers, administrators, business analysts, enterprise architects, and product owners to ensure solutions are designed with testability in mind.
• Analyze test execution results, troubleshoot failures, identify defects, and collaborate with development teams on resolution.
• Establish testing standards, automation metrics, dashboards, and quality KPIs to measure test coverage, effectiveness, and overall platform quality.
• Define and implement strategies for test data management, test environments, dependencies, and automated test execution.
• Provide technical guidance and mentorship to quality engineering and test automation resources, as appropriate.
• Identify opportunities to improve automation coverage, reduce manual testing efforts, and increase overall quality engineering maturity.
• Ensure testing practices align with healthcare industry requirements, organizational security standards, data privacy expectations, and applicable regulatory obligations.

Required Qualifications

• Strong experience with the ServiceNow platform, including enterprise implementations, configurations, development, and application capabilities.
• Demonstrated hands-on experience with ServiceNow Automated Test Framework (ATF), including test case development, test suites, reusable test steps, and automated regression testing.
• Experience designing, implementing, and maintaining automated testing frameworks and quality engineering solutions.
• Strong understanding of ServiceNow platform architecture, workflows, business rules, integrations, and custom applications.
• Experience developing and executing functional, integration, regression, and end-to-end automated testing.
• Experience with ServiceNow application testing, platform enhancements, upgrades, patches, and release management.
• Familiarity with CI/CD pipelines, DevOps practices, and integrating automated testing into the software development lifecycle.
• Understanding of software development lifecycle (SDLC), Agile methodologies, and quality assurance best practices.
• Experience identifying, documenting, troubleshooting, and managing defects.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Ability to work effectively with technical teams, business stakeholders, and cross-functional delivery organizations.

Preferred Qualifications

• Experience working within healthcare organizations, health systems, health insurance, or other healthcare-related environments.
• Understanding of healthcare workflows, including clinical operations, patient access, care coordination, revenue cycle, and administrative operations.
• Familiarity with HIPAA, Protected Health Information (PHI), healthcare data privacy, and security requirements.
• Experience supporting large-scale enterprise ServiceNow implementations and platform transformations.
• Experience testing integrations between ServiceNow and external enterprise or healthcare applications.
• Familiarity with JavaScript, REST/SOAP APIs, integration testing, and DevOps tools.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other relevant ServiceNow certifications.

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