Avaya Support Engineer

Title

Avaya Support Engineer

Contract Duration

3 Years

Location

Jackson, Mississippi

Work Arrangement

Onsite

Job Description

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:Communication Manager 7.1.3, Session Manager 7.1.3, Call Management System R18, System Manager 7.1.3, Work Force Optimization 15.2
• Experience with the following equipment:Avaya G650/450/430s & Spira Clients
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS
• Candidates should be able to:
• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preferred/Not Required

• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting