The Last Line of Support: French Tier 3 Helpdesk Technician – Porto

Some problems don't go away on the first or second try. That's where you come in. As a Tier 3 helpdesk technician, you will give French-speaking users clear, reliable answers when nobody else could.

Responsibilities

• Provide third-line technical support for business applications
• Help users solve technical issues linked to specific applications
• Follow protocols while using tools of increasing complexity
• Join company training sessions to keep growing

Requirements

• Native-level French, English B2
• Knowledge of MySQL, Postman, Slack and MS Office
• Strong cooperation and communication skills
• Flexibility and a customer-first attitude

Contract

12-month contract, permanent after 2 years, 40 hours a week.

Apply

nada.boukouyen@cbtalents.org