Desktop Infrastructure Engineer

Title

Desktop Infrastructure Engineer

Location

West Palm Beach, FL

Duration

6 months

Pay range; $15/hr-$21/hr W2

Job description

• 2+ years of experience in desktop support, field services, or similar technical support role
• Experience supporting Windows and Mac operating systems
• Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)

Technical Skills

• Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, DNS, DHCP, and network troubleshooting
• Experience with remote support tools and ITSM platforms (ServiceNow preferred)
• Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
• Basic understanding of cybersecurity best practices and compliance requirements

Soft Skills

• Excellent customer service and interpersonal communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work Consultantly and manage time effectively
• Professional demeanor and ability to maintain confidentiality
• Flexibility to adapt to changing priorities and work schedules