Audio Visual Tech IV

We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.

Key Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems
• Maintain technical documentation including system configurations, SOPs, and equipment inventories
• Deliver exceptional customer service to FDIC employees and stakeholders at all levels
• Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience. Additional experience may be considered in lieu of a degree.
• 2–4 years of hands-on AV and VTC technical support experience in a professional environment
• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom
• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI)
• Ability to work independently and manage multiple priorities in a fast-paced setting
• Strong troubleshooting, communication, and customer service skills
• Must be able to obtain and maintain an FDIC Public Trust clearance
• Must be able to lift up to 50 pounds
• Flexibility to work varied hours to support scheduled events as needed

Preferred Qualifications

• Experience supporting AV/VTC in a federal government environment
• CTS, CTS-I, or CTS-D certification from AVIXA
• Familiarity with ITSM ticketing systems (e.g., ServiceNow)