Genesys CX Engineer

Job Title

Genesys CX Engineer

Location

Weehawken, NJ (Hybrid - 3 days/week)

Duration

12 Months

Pay Range

55/hr

Job Description

We are seeking an experienced Genesys CX Engineer with strong hands-on expertise in Genesys Cloud CX and related contact center technologies. The ideal candidate should have experience designing, configuring, integrating, and supporting enterprise contact center solutions.

Required Skills

• Strong hands-on experience with Genesys Cloud CX
• Expertise in Genesys Engage
• Experience with Genesys Inbound Voice
• Strong knowledge of ACD, IVR, Call Flows, Inbound/Outbound Routing
• Telephony experience with:
• SIP
• RTP
• WebRTC
• Session Border Controllers (Client)
• API Integration experience:
• REST APIs
• SOAP Web Services
• Webhooks
• Experience integrating Genesys with Salesforce
• Experience integrating Genesys with ServiceNow
• Database technology experience
• Strong troubleshooting and support skills