Servicenow CMDB Architect

Job Title

Senior ServiceNow CMDB Architect

Location

Phailadelphia, PA (Onsite)

Contract

Roles and Responsibilities

• Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.
• Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.
• Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.
• Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.
• Architect and oversee implementation of ITOM capabilities, including:
• Discovery
• Service Mapping
• Event Management
• Cloud Discovery
• Operational Visibility
• Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.
• Provide technical leadership and guidance to development, administration, and implementation teams.
• Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.
• Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.
• Ensure platform scalability, security, performance, and maintainability.
• Define platform governance, development standards, and release management processes.
• Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.
• Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.

Required Skills

ServiceNow Architecture & Platform Expertise

• Strong experience in ServiceNow solution and platform architecture.
• Deep expertise in:
• ServiceNow Discovery
• CMDB Architecture & Governance
• Common Service Data Model (CSDM)
• ITOM Suite
• Discovery
• Service Mapping
• Event Management
• Operational Intelligence (preferred)
• Experience designing enterprise-scale ServiceNow implementations.

Integration & Automation

• Strong experience with:
• REST APIs
• SOAP Web Services
• Integration Hub
• MID Servers
• Third-party monitoring and infrastructure integrations
• Expertise in workflow and process automation.

Technical Leadership

• Strong understanding of ServiceNow platform architecture and best practices.
• Ability to mentor developers and administrators.
• Experience conducting architecture reviews and design governance sessions.
• Strong stakeholder management and communication skills.

Platform Development Knowledge

• Working knowledge of:
• JavaScript
• Glide APIs
• Script Includes
• Business Rules
• Flow Designer
• UI Builder
• Service Portal

ITSM & IT Operations

• Strong understanding of:
• ITIL Framework
• IT Operations processes
• Service Asset & Configuration Management

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 8-12 years of overall IT experience.
• Experience leading enterprise-scale ServiceNow transformation programs.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – ITOM

Certified Technical Architect (CTA) – Pref