Oracle Fusion HCM - Business Analyst

The Oracle Fusion HCM Business Analyst provides expert functional support for Oracle Fusion HCM applications, ensuring stable operations and high-quality user support across global HR processes. The role focuses on incident resolution, root cause analysis, release validation, business process support, integrations, reporting, and continuous improvement of HCM services.

Key Responsibilities

Oracle HCM Application Support

Provide Level 2 support for Oracle Fusion HCM modules including: Core HR, Talent Management ,Performance & Goals ,Compensation, Absence Management, Recruiting and Learning

Support related

• Integrations and interfaces , OTBI and BI Publisher reports ,Fast Formulas, HDL/HSDL data loads
• Security roles and workflow configurations

Analyze incidents from an end-to-end business process perspective and assess impacts on connected systems.

Business Process Support

Support global Hire-to-Retire processes including

• Hiring, Transfers, Promotions, Terminations and Rehires
• Position and Workforce Management
• Time and Absence Management
• Performance and Talent Cycles
• Compensation Reviews
• Payroll Operations and Reconciliations
• HR Reporting and Workforce Analytics

Incident & Problem Management

• Resolve application issues within agreed SLAs.
• Perform root cause analysis for recurring incidents.
• Work with technical teams, Oracle Support, and vendors to resolve complex issues.
• Identify permanent fixes and contribute to problem management initiatives.
• Create and maintain knowledge articles and troubleshooting guides

Release & Change Support

• Support Oracle quarterly releases.
• Perform impact assessments and regression testing.
• Support UAT and hypercare activities.
• Validate integrations, reports, security, and critical business processes after deployments.

Continuous Improvement & Automation

• Identify opportunities to simplify and automate support activities.
• Contribute to AI-enabled support, knowledge management, and operational efficiency initiatives.
• Drive standardization and service improvement across HCM support processes.
• Bachelor's degree in HR, Business, Information Systems, Computer Science, or related field.
• 7+ years of Oracle HCM experience with at least 5 years in Oracle Fusion HCM support.
• Experience supporting global HR operations and business users.
• Strong understanding of ITIL Incident, Problem, and Change Management processes.
• Core HR
• Talent Management
• Compensation
• Absence Management

Required HCM Expertise

Strong functional knowledge in one or more of

• Core HR
• Talent Management
• Compensation
• Absence Management
• Recruiting
• Learning
• Payroll

Experience with

• Workforce Structures
• Security & Role Management
• Approval Workflows
• Fast Formula
• HDL/HSDL
• OTBI & BI Publisher
• Oracle Integration Cloud (OIC)
• REST/SOAP APIs
• ServiceNow or equivalent ticketing tools

Preferred Certifications

• Oracle Fusion HCM Cloud Certification
• Oracle Talent Management or Core HR Certification
• ITIL v4 Foundation

Key Competencies

• Strong analytical and troubleshooting skills
• Root cause investigation
• Stakeholder communication
• Business process understanding
• Continuous improvement mindset
• Ability to work effectively in a global support organization

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.

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