IT Specialist - Projects

• Monitor and track IT resource utilization across projects and change requests flagging utilization gaps or demand mismatches to leadership in a timely manner to help protect delivery timelines.
• Validate and report timesheets to ensure accurate effort capture for reliable cost and resourcing decisions.
• Maintain the demand and project/change requests pipeline via IT Service Management Project Management tools providing leadership with an accurate forward view to support prioritization.
• Validate and review Business Requirement Documents requirement documents against standards flagging gaps to reduce rework and downstream delivery risk.
• Liaise with internal technical and support functions such as Information Technology, Human Resource, Finance Business Partner and Procurement, to track and resolve operational dependencies.
• Build and maintain executive dashboards and project tracking by using inhouse tool (e.g. Monday.com) to support timely, accurate decision support.
• Facilitate CAPEX/OPEX tracking and the IT budget process with the Finance Business Partner to help keep spend aligned to approved budgets
• Maintain oversight of approved IT positions status open requisitions, onboarding progress, and skills / role mapping in coordination with HR, to support alignment between resourcing and approved headcount.

Qualifications

• Bachelor’s degree in computer science, Computer Engineering or equivalent
• Master's degree is preferable.

Experience

• 6 years of experience in IT PMO / Project delivery / Project coordination roles
• Certification in PMP certification / PRINCE2 certification preferred
• Budget management experience.
• Proven experience in IT Capacity planning.

Knowledge and skills

• Strong project coordination with leadership mindset (acting as a delivery anchor within IT)
• Excellent stakeholder management and cross-functional collaboration
• Strong proficiency in Excel (tracking, reporting) and PowerPoint (executive presentations) Hands-on experience with project management tools (preferably Monday.com)
• Working knowledge of IT infrastructure, applications, and enterprise systems
• Familiarity with ITSM tools (e.g., ServiceDesk Plus or similar)
• Strong experience in IT Capacity Management (timesheets, utilization, capacity planning)