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IVR Developer + Amazon Connect

Epsilon Solutions · Toronto, ON

About Epsilon Solutions

129 open jobs
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IVR Developer + Amazon Connect at Epsilon Solutions. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

Job Title

IVR Developer + Amazon Connect

Location

Toronto,ON

Terms

Full Time

Skill Required

4+ years of experience in DTMF IVR application development in CVP (Contact Center). Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat. Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server). Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions. Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara. Strong knowledge of AWS Amazon Connect is a plus.

Skills

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